Your customer service department has fallen on hard times. If your contact center were a team in the National League Western Division, it would be in fifth place. Even our beloved last-place Colorado Rockies would have to make room for it!
Connect First Blog Posts
The next time you fly, pay attention to what happens near the cockpit as you board and exit the aircraft. In most cases, the pilot and co-pilot will be standing right next to the stewardesses, ready to greet you, shake your hand and thank you for flying with them.
Baseball is back, and that means managers across the country are taking a hard look at their squads and asking the same question: How deep is my bullpen? Is it strong enough to carry my team deep into October?
Are you wondering how much dedication your organization should be putting into the overall customer experience this year? On Wednesday, DMG Consulting President Donna Fluss teamed up with Connect First’s VP of Customer Service Rob Schneider to host a webinar focused on the importance of customer service in 2015.
For Contact Center Customer Service
Your contact center customer service department has been flooded with consumer inquiries over the past several months; from the days before Thanksgiving to your year-end sale, everyone is trying to get his or her hands on the next best product.