<div style="display:none;"> <img src="//pixel.quantserve.com/pixel/p-aR5phPzvj5AGM.gif" border="0" height="1" width="1" alt="Quantcast">

CONNECT FIRST BLOG

Home to industry-leading contact center insights, must-have lifestyle and management tips, Connect First product announcements, industry news, and frequent postings from the unique perspectives of our amazing team members. Subscribe today to keep up!

Connect First Blog Posts

Hit the Reset Button in Your Contact Center

Posted by Richard M. on Aug 11, 2015 7:59:49 AM

Your customer service department has fallen on hard times. If your contact center were a team in the National League Western Division, it would be in fifth place. Even our beloved last-place Colorado Rockies would have to make room for it!

Read More

Topics: Contact Center Customer Service, Customer Experience, HIPAA, Customers, PCI DSS

All Hands On Deck for Quality Customer Service

Posted by Rob S. on Jul 14, 2015 12:35:21 PM

The next time you fly, pay attention to what happens near the cockpit as you board and exit the aircraft. In most cases, the pilot and co-pilot will be standing right next to the stewardesses, ready to greet you, shake your hand and thank you for flying with them.

Read More

Topics: better customer service, Contact Center Customer Service, Customer Experience, Customers

How Deep is Your Customer Service Bullpen?

Posted by Linda D. on Apr 15, 2015 2:38:22 PM

Baseball is back, and that means managers across the country are taking a hard look at their squads and asking the same question: How deep is my bullpen? Is it strong enough to carry my team deep into October?

Read More

Topics: better customer service, Contact Center Customer Service, Customer Experience, Customers

Importance of Customer Service in 2015

Posted by Linda D. on Mar 31, 2015 3:02:31 PM

Webinar Highlights

Are you wondering how much dedication your organization should be putting into the overall customer experience this year? On Wednesday, DMG Consulting President Donna Fluss teamed up with Connect First’s VP of Customer Service Rob Schneider to host a webinar focused on the importance of customer service in 2015.

Read More

Topics: Contact Center Customer Service, Customer Experience, Customer Relations, Customers

It’s the Most Wonderful Time of the Year

Posted by Rob S. on Dec 30, 2014 12:00:36 AM

For Contact Center Customer Service

Your contact center customer service department has been flooded with consumer inquiries over the past several months; from the days before Thanksgiving to your year-end sale, everyone is trying to get his or her hands on the next best product.

Read More

Topics: Contact Center, Contact Center Customer Service, Customer Experience, Customers

Subscribe to Email Updates

Recent Posts

Posts by Topic

see all