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Bolster Your Hiring Techniques

Posted by Rob S. on Sep 25, 2014 1:00:48 AM

Use Big Data to Bolster Your Contact Center Hiring Techniques

Reducing the likelihood of a bad hire is one of the most important things you can do as a contact center manager. Sniffing out these potential duds during the recruiting process, however, is difficult. Think about how many agents you’ve interviewed who can talk a great game, but can’t back up their promises with actual results.

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Topics: Big Data, Cloud Contact Center ROI, Contact Center Hiring Techniques, Reporting, Connect First Technologies

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