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Connect First Blog Posts

Where Is Your Contact Center Headed in 2015?

Posted by Geoff M. on Nov 24, 2014 12:00:06 AM

With 2014 winding down and a new year right around the corner, it’s the perfect time to stop and ask yourself the following question: Where is your contact center headed in 2015?

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Topics: Customer Experience, agent-customer interactions, Connect First Technologies, contact center industry, Customers

Floating on a Cloud

Posted by Patrick B. on Feb 14, 2013 3:08:45 PM

I am absolutely thrilled to be contributing to the Connect First blog, marking my return to covering a topic I feel intimately familiar with: the contact center industry.

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Topics: cloud contact center, Guest Blog, cloud-based contact center system, contact center industry

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