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CONNECT FIRST BLOG

Home to industry-leading contact center insights, must-have lifestyle and management tips, Connect First product announcements, industry news, and frequent postings from the unique perspectives of our amazing team members. Subscribe today to keep up!

Connect First Blog Posts

Where Is Your Contact Center Headed in 2015?

Posted by Geoff M. on Nov 24, 2014 12:00:06 AM

With 2014 winding down and a new year right around the corner, it’s the perfect time to stop and ask yourself the following question: Where is your contact center headed in 2015?

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Topics: Customer Experience, agent-customer interactions, Connect First Technologies, contact center industry, Customers

Floating on a Cloud

Posted by Patrick B. on Feb 14, 2013 3:08:45 PM

I am absolutely thrilled to be contributing to the Connect First blog, marking my return to covering a topic I feel intimately familiar with: the contact center industry.

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Topics: cloud contact center, Guest Blog, cloud-based contact center system, contact center industry

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