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Connect First Blog Posts

How much should you tolerate with your call center software?

Posted by Dow B. on Jun 2, 2016 9:12:14 AM

People tend to hang on to the sure thing, but when this tendency carries over to business, you can have serious consequences. Implemented call center software is viewed as the safe bet because the work that went into setting them up and the perceived cost in switching. Managers don't want to take risks in switching to another platform with the same promises in hopes of a different result.

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Topics: Cloud-Based Contact Center Technology, Contact Center Infrastructure, Customer Experience, Customers

Cloud-Based Contact Center Infrastructure

Posted by Donna F. on Nov 25, 2015 1:35:50 PM

Market is Hotter Than Ever

2015 has been an excellent year for the cloud-based contact center infrastructure market. The total number of seats increased by 49.9%, from 1,302,788 in August 2014 to 1,953,249 in the same period in 2015. The size of deals is growing in many verticals, as is worldwide adoption of inbound, outbound, and blended cloud-based contact center infrastructure solutions.

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Topics: Contact Center Infrastructure, Guest Blog, Infrastructure, System Reliability, Technology

Top Signs You're Heading for a Customer Service Disaster

Posted by Rob S. on May 7, 2015 9:18:53 AM

A business's contact center can encompass one of two things: It can be a revenue-driving, customer-serving machine capable of producing amazing results, or it can be a powder keg just waiting to explode and compromise the stability of an entire organization.

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Topics: Big Data, Contact Center Infrastructure, Customer Experience, Customers

Are There Monsters Lurking In Your Contact Center?

Posted by Linda D. on Oct 28, 2014 1:00:11 AM

With Halloween right around the corner, you’ll see plenty of monsters creeping around town during the next few days. But the scariest ones might be inside your contact center, lurking within your very own network infrastructure.

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Topics: cloud contact center, Contact Center Infrastructure, Infrastructure, Technology, automatic outbound dialing solution, call distribution software, Connect First Technologies

Cost Saving Contact Center Solution

Posted by Linda D. on Oct 14, 2014 1:00:14 AM

Mitigate Risk With a Cost Saving Cloud-Based Contact Center Solution

Your contact center was established with the intention of driving revenue and maintaining stellar customer relations for your company. But to be of valuable service to your organization, your contact center needs to stay out of the financial “red zone” as well. A contact center in which capital and operational costs outweigh revenue will be little tolerated by business owners and executives.

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Topics: Cloud Contact Center ROI, Contact Center Costs, Contact Center Infrastructure, Infrastructure, Technology

The 11 Steps of Outsourcing Contact Center Infrastructure

Posted by Linda D. on May 29, 2014 2:08:25 AM

Outsourcing your network contact center infrastructure into the cloud is a surefire way to reduce contact center costs. But it’s important to realize that outsourcing to a cloud services provider is not quite as simple as, say, renting a car. Regardless of the size of your operating environment, outsourcing equipment will require going through the following life cycle.

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Topics: Cloud Contact Center ROI, Contact Center Costs, Contact Center Infrastructure, Infrastructure, Technology

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