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Cloud-Based Contact Center Infrastructure

Posted by Donna F. on Nov 25, 2015 1:35:50 PM

Market is Hotter Than Ever

2015 has been an excellent year for the cloud-based contact center infrastructure market. The total number of seats increased by 49.9%, from 1,302,788 in August 2014 to 1,953,249 in the same period in 2015. The size of deals is growing in many verticals, as is worldwide adoption of inbound, outbound, and blended cloud-based contact center infrastructure solutions.

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Topics: Contact Center Infrastructure, Guest Blog, Infrastructure, System Reliability, Technology

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