What Generates a Greater ROI: On-Premises Infrastructure or the Cloud?
Right now business leaders everywhere are asking the same question: Invest in an on-premises, or cloud-based contact center infrastructure solution? It’s well known that investing in a cloud-based contact center solution can save your business a lot of money. After all, you won’t have to part with a copious amount of capital and operational expenditure. You will receive a plug-and-play solution that your agents can get started using right away.