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CONNECT FIRST BLOG

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10 Tips for Creating Effective IVRs

Posted by Linda D. on Apr 24, 2017 9:00:00 AM

If you’ve spent your life a long way from civilization — without phone service — you might not have come across an IVR. If you're like most people in the world, though, you’ve probably already carried on many conversations with different IVR systems.

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Topics: Contact Center IVR, Contact Center IVR Setup, IVR

Drag and Drop Makes Contact Center IVR Setup Easier than Ever

Posted by Geoff M. on May 2, 2014 5:38:04 AM

Contact center managers have long used interactive voice response software (IVR) to greet customers when they dial into the enterprise. This automated solution prioritizes customer calls, reduces wait times and allows customers to make choices without having to speak to an agent.

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Topics: Contact Center IVR Setup, Customer Experience, Interactive Voice Response Software, Connect First Technologies, Customers

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