If you’ve spent your life a long way from civilization — without phone service — you might not have come across an IVR. If you're like most people in the world, though, you’ve probably already carried on many conversations with different IVR systems.
Connect First Blog Posts
Contact center managers have long used interactive voice response software (IVR) to greet customers when they dial into the enterprise. This automated solution prioritizes customer calls, reduces wait times and allows customers to make choices without having to speak to an agent.