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Drag and Drop Makes Contact Center IVR Setup Easier than Ever

Posted by Geoff M. on May 2, 2014 5:38:04 AM

Contact center managers have long used interactive voice response software (IVR) to greet customers when they dial into the enterprise. This automated solution prioritizes customer calls, reduces wait times and allows customers to make choices without having to speak to an agent.

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Topics: Contact Center IVR Setup, Customer Experience, Interactive Voice Response Software, Connect First Technologies, Customers

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