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A Top Agent Won't Fear Contact Center Monitoring Technology

Posted by Dow B. on Apr 12, 2016 2:43:49 PM

Contact Center Monitoring, understanding your customers

Quality reporting and analysis has long been used in the contact center industry to measure agent effectiveness during customer interactions. Without this technology, it would be all but impossible to measure the customer experience and understand the strengths and weaknesses of each agent.

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Topics: Agent Training, Contact Center Reporting, Reporting, Contact Center Monitoring, Customers

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