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Back-to-School Season

Posted by Fred S. on Aug 28, 2014 12:46:31 AM

It’s Back-to-School Season—Is Your Contact Center Keeping Up With the Rush?

So, you think the back-to-school shopping rush is over? Think again. According to a new report from Prosper Insights & Analytics, Monthly only 15.7 of consumers surveyed claimed that they were “totally finished” buying supplies. And 23.6 percent hadn’t even started yet.

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Topics: Contact Center Solutions, Customer Experience, Customer Support, Connect First Technologies, Customers

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