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Calming the Upset Mind of the Customer

Posted by Rob S. on Sep 11, 2014 1:00:11 AM

The Contact Center Customer Experience

Working in a call center is tough. In what other vocation are most of the people you interact with already upset before you interact with them? I may have a different perspective than most. I have never worked in a call center. I have called many a call center and I have shared an office with agents taking calls. Listening in on calls and witnessing the responses has been enlightening and has even changed the way I think about calling that contact center customer service line.

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Topics: Agent Training, Contact Center Support, Customer Experience, Customer Service, Customer Support, Customers

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