<div style="display:none;"> <img src="//pixel.quantserve.com/pixel/p-aR5phPzvj5AGM.gif" border="0" height="1" width="1" alt="Quantcast">

CONNECT FIRST BLOG

Home to industry-leading contact center insights, must-have lifestyle and management tips, Connect First product announcements, industry news, and frequent postings from the unique perspectives of our amazing team members. Subscribe today to keep up!

Connect First Blog Posts

Calming the Upset Mind of the Customer

Posted by Rob S. on Sep 11, 2014 1:00:11 AM

The Contact Center Customer Experience

Working in a call center is tough. In what other vocation are most of the people you interact with already upset before you interact with them? I may have a different perspective than most. I have never worked in a call center. I have called many a call center and I have shared an office with agents taking calls. Listening in on calls and witnessing the responses has been enlightening and has even changed the way I think about calling that contact center customer service line.

Read More

Topics: Agent Training, Contact Center Support, Customer Experience, Customer Service, Customer Support, Customers

Subscribe to Email Updates

Recent Posts

Posts by Topic

see all