The Contact Center Customer Experience
Working in a call center is tough. In what other vocation are most of the people you interact with already upset before you interact with them? I may have a different perspective than most. I have never worked in a call center. I have called many a call center and I have shared an office with agents taking calls. Listening in on calls and witnessing the responses has been enlightening and has even changed the way I think about calling that contact center customer service line.