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CONNECT FIRST BLOG

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What’s the State of the Contact Center Industry for 2015?

Posted by Rob S. on Dec 16, 2014 12:00:50 AM

Right now, contact center managers across the U.S. are wondering whether any critical changes will affect the contact center industry in 2015. Recently, Connect First decided to take the bull by its horns and address this question head-on during a webinar presentation titled “The Future of the Contact Center: 2015 Trends and Innovations.”

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Topics: Cloud-Based Contact Center, Contact Center Trends, TCPA Compliance, Connect First Technologies, Contact Center Security, PCI DSS HIPAA, Security/Compliance

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