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What is Your Contact Center’s Competitive Differentiator?

Posted by Geoff M. on Aug 12, 2014 1:35:57 AM

There is perhaps no bigger battleground for winning over consumer respect and interest than in the contact center. In fact, 62 percent of organizations view the customer contact center experience as a competitive differentiator. The more your organization focuses on reaching out to customers and making sure they are satisfied, the more they will reward your business with repeat sales and brand loyalty.

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Topics: Automatic Call Distribution Software, Contact Center’s Competitive Differentiator, Infrastructure, Technology, Connect First Technologies

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