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Use Analytics to Shake Up Your IVR System

Posted by Linda D. on Jun 26, 2014 2:33:53 AM

Think about a restaurant where the owners rarely update the menu or even listen to customer requests or complaints. Here, the business may continue but nothing improves or draws a crowd. The restaurant becomes mediocre in all aspects of service.

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Topics: cloud contact center, Contact Center’s IVR System, Customer Experience, Interactive Voice Response Software, Technology, Connect First Technologies

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