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Connect First Blog Posts

Negotiate Bulletproof Call Center Software Contracts

Posted by Fred S. on Jul 20, 2016 11:00:16 PM

Be smart about your call center software contracts. You don’t really have to be a legal expert to do your contract negotiations in a due diligent manner. Here are incredibly valuable tricks that will come in handy to get you started.

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Topics: Connect First, Uptime, call center software contract, Contracts, featured

What Type of Contact Center License Is Right for You?

Posted by Linda D. on Dec 10, 2015 3:10:43 PM

The Software License

After spending some time studying contact center software, you’re pretty certain that you want to partner with a cloud services provider. But now comes the hard part: selecting the right type of software license.

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Topics: Call Center Customer Service, Connect First, Contact Center, Contracts

Three Things to Look for in a Cloud Contact Center SLA

Posted by Rob S. on Aug 6, 2015 8:05:43 AM

Partnering with a provider of cloud-based contact center infrastructure can feel a bit like buying or leasing a new car: Everything tends to go swimmingly until it’s time to sign a service-level agreement (SLA). Then, the sales associate unleashes a document longer than any textbook you had to read in college, full of important information cleverly hidden in the tiniest text possible.

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Topics: Cloud Contact Center ROI, disaster recovery, SLA, Technology, Contracts, KPI

Infrastructure and Service Level Agreements

Posted by Donna F. on May 20, 2015 12:38:10 PM

For Cloud-Based Contact Centers

All of the vendors have a standard contract that they would like their customers to sign. This document is designed to give them great flexibility in all areas, including service level agreements (SLAs). Prospects are cautioned to carefully review the service level commitments that vendors are willing to make, as they are likely to be slanted in the best interest of the vendor and not users.

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Topics: Guest Blog, SLA, call center software contract, Contracts

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