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Contact Center Technology

Posted by Dow B. on Dec 1, 2015 1:30:38 PM

Five Questions To Ask Before Investing In New Contact Center Technology

You’re heading into 2016 with a fresh budget and a long list of new customer service technologies you want to explore. From cutting-edge virtual agents to workforce automation technologies, there is no shortage of enticing solutions on the market vying for a place in your contact center.

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Topics: ACD, Cloud-Based Contact Center Technology, CRM, Infrastructure, IVR, Technology, Connect First Technologies

Customer Service Spending Is on the Rise

Posted by Rob S. on May 20, 2014 2:02:35 AM

Are you on the fence about where to allocate your budget for the remainder of 2014? Consider this: According to Gartner, customer relationship management solutions are experiencing strong market growth, as global IT spending will reach $3.8 trillion in 2014. Right now, executives everywhere are focusing on improving the customer experience throughout all steps of the buying journey from pre- to post-sale processes.

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Topics: CRM, Customer Experience, Customer Relationship Management Solutions, Customer Service, Customer Support, Customers

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