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The Connect First blog covers the latest on innovative contact center software, industry trends, contact center optimization tips, product updates, and more.

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Release notes April 10-11

Ben W. - April 9, 2019

Here are the highlights from our latest release.
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The 2019 Connect First Scholarship Winner

Leah W. - January 11, 2019

Allison Esker wins $1,000 inaugural Connect First scholarship
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A Rough Guide for Call Center Workers Who Can Work Remotely - 2

Guillermo A. - December 21, 2017

Part 2 A primer for call center agents who can work remotely, call center supervisors with remote ag...
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A Rough Guide for Call Center Workers Who Can Work Remotely

Guillermo A. - December 20, 2017

Part 1 Whether you are a call center agent who can work remotely, or a call center supervisor with r...
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Professional Development for Call Centers

Rob S. - May 12, 2017

In-house training and external educational opportunities. Research reveals that call centers experie...
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Protect Your Contact Center from Legal Issues

Mathias O., CIO - May 10, 2017

Here are 5 ideas: The contact center industry is rife with challenges. On any given day you might ex...
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Create an Effective Employee Management Plan

Rob S. - May 9, 2017

Running a call centre requires a great deal of thought, planning, care, and management. A big part o...
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Optimize Management in Your Call Center

Rob S. - May 5, 2017

Forbes magazine states that over 70 percent of companies have made customer experience improvement t...
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5 Tips for Remote Workers

Cosima S. - April 28, 2017

5 Tips for Remote Workers: Staying Engaged and Motivated With the advent of the internet, more and m...
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5 Ways To Help Employees With Work-Life Balance

Yesica M. - April 19, 2017

Finding the right work-life balance isn't easy, and a recent study of 9,700 workers from Ernst and Y...
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Top Seven Apps to Improve Efficiency for Remote Workers

Linda D. - April 14, 2017

More and more employees are working remotely these days. This can be beneficial for both workers and...
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