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CONNECT FIRST BLOG

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Want to Serve Your Clients Better? Get to Know Them

Posted by Linda D. on Dec 4, 2014 12:00:59 AM

Think about what it feels like walking into your favorite local diner, where the waitresses know your name, and a good idea of what you’ll order. They know you like your coffee black, and your eggs over easy.

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Topics: Agent Training, Customer Experience, Cloud-Based Contact Center Advantages, Customer-Centric Attitude, Customers

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