Your kids know the drill when it comes to staying up past their bedtime: They need to be seen but not heard. The moment they start making a racket, it’s off to bed. But if they play silently in the background, they may be able to buy an extra half an hour of or so of playtime.
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Imagine a customer goes to a theme park and buys a fast pass to avoid lines. The fast pass, however, doesn’t work. As a result, the customer is forced to spend an extra hour in line to get a new one (totally defeating the purpose of buying a fast pass in the first place).
That is a difficult statement to make, especially from someone who has been selling technology for more than 20 years. When I began my career, one of my mentors would often remark that automation will improve an already well run company or it will quickly uncover flaws in one with broken processes.