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Connect First Blog Posts

Beware Of A Multi-Vendor Customer Engagement Strategy

Posted by Rob S. on Nov 5, 2015 8:20:04 AM

Forget tales about vampires, goblins, or ghouls. Here’s one spooky scenario that is guaranteed to send shivers down the spine of any customer service manager.

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Topics: Customer engagement, Customer Experience, Customers, Vendor Overload

To Wait or Not to Wait for Excellent Customer Service

Posted by Fred S. on Mar 17, 2015 3:40:24 PM

We have been programmed over the years to believe that a great customer experience is measured by how quickly we can get someone served and on with their day. But is that really all there is to it? What if the customer has to wait? Does that automatically ruin the customer experience? I was faced with two situations recently where I had to wait for service. In one instance, the experience was positive but in the other not so much. I had to wait a long time in both situations, yet I was pleased enough with the first experience that I would be willing to provide a positive survey. In the other, however, I left frustrated by how much time I lost.

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Topics: Connect First, Customer engagement, Customer Experience, Video

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