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CONNECT FIRST BLOG

Home to industry-leading contact center insights, must-have lifestyle and management tips, Connect First product announcements, industry news, and frequent postings from the unique perspectives of our amazing team members. Subscribe today to keep up!

Connect First Blog Posts

Money Alone Won’t Build A Better Contact Center

Posted by Brian M. on Oct 29, 2015 1:06:53 PM

Money Alone Won’t Build A Better Contact Center, But It Sure Helps.

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Topics: Cloud Contact Center ROI, Cloud Contact Center Technology, Technology, Customer Happiness

What Comprises a Strong Customer Service Department?

Posted by Rob S. on Aug 25, 2015 4:06:57 PM

Why is it that some organizations are notorious for having poor customer service while others consistently receive glowing reviews from consumers?

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Topics: Customer Experience, Customer Support, Customer Happiness, Customers

Customer Service Lessons From Famous Americans

Posted by Rob S. on Jul 2, 2015 1:10:57 PM

Ah, Independence Day: A glorious time to celebrate the important things in life like wiffleball, hamburgers and of course the fact that we’re not still paying taxes to the king of England.

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Topics: Customer Experience, Customer Happiness, Customer Service Lessons, Customers

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