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Connect First Blog Posts

Money Alone Won’t Build A Better Contact Center

Posted by Brian M. on Oct 29, 2015 1:06:53 PM

Money Alone Won’t Build A Better Contact Center, But It Sure Helps.

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Topics: Cloud Contact Center ROI, Cloud Contact Center Technology, Technology, Customer Happiness

What Comprises a Strong Customer Service Department?

Posted by Rob S. on Aug 25, 2015 4:06:57 PM

Why is it that some organizations are notorious for having poor customer service while others consistently receive glowing reviews from consumers?

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Topics: Customer Experience, Customer Support, Customer Happiness, Customers

Customer Service Lessons From Famous Americans

Posted by Rob S. on Jul 2, 2015 1:10:57 PM

Ah, Independence Day: A glorious time to celebrate the important things in life like wiffleball, hamburgers and of course the fact that we’re not still paying taxes to the king of England.

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Topics: Customer Experience, Customer Happiness, Customer Service Lessons, Customers

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