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The Power of Web-based Self-Service in Your Contact Center

Posted by Rob S. on Jan 15, 2015 12:00:02 AM

Put yourself into the mindset of a customer who needs information about his or her account. Chances are likely that the first thing you will do is open your Internet browser and search for the data online. That is, you would not take the time to call an agent and request the data over the phone, assuming you could do it quicker yourself.

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Topics: cloud contact center, cloud contact center software, Customer Experience, Customer relationship management solution, Customers

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