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CONNECT FIRST BLOG

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Make Positive Changes in Your Contact Center

Posted by Linda D. on Feb 10, 2015 12:00:29 AM

/blog/technology/11-steps-outsourcing-contact-center-infrastructurePlan Now to Reap Rewards in 2016

You’re looking to change your contact center in a constructive way. While this typically includes buoying your bottom line, we’re not just talking about money here. A strategy for the long-term health of your business must include improving the way you connect with customers, too.

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Topics: Cloud-Based Contact Center, Cloud Contact Center ROI, Customer Relationship Management Solutions, Technology

Your Customer Service Approach

Posted by Linda D. on Jul 23, 2014 1:08:32 AM

Three Stories That Will Make You Rethink Your Contact Center Customer Service Approach

To what lengths would your contact center go to provide top-notch contact center customer service? Your customer relationship management solutions may not enable your agents to pull a rabbit out of a hat or jump through hoops of fire, but in tandem with a can-do attitude and some quick, creative thinking, they can go a long way toward pleasing customers. And it’s important to please your customers if you want to ensure business success.

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Topics: Agent Training, Contact Center Customer Service, Customer Experience, Customer Relationship Management Solutions, Customer Support, Customers

Hong Kong’s Customer Service Problem?

Posted by Rob S. on Jul 22, 2014 1:50:13 AM

What Is the Antidote to a Troubling Customer Service Problem?

Right now, China’s Hong Kong region has a big customer service problem. Its economy is built directly on customer service, with over 90 percent of the region’s GDP in the service sector. But despite the need for companies to deliver a high-quality customer experience, recent research shows that the majority of businesses are failing to meet expectations.

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Topics: Customer Experience, Customer Relationship Management Solutions, Customer Support, China Customer Service Problem, Customers

Customer Service Spending Is on the Rise

Posted by Rob S. on May 20, 2014 2:02:35 AM

Are you on the fence about where to allocate your budget for the remainder of 2014? Consider this: According to Gartner, customer relationship management solutions are experiencing strong market growth, as global IT spending will reach $3.8 trillion in 2014. Right now, executives everywhere are focusing on improving the customer experience throughout all steps of the buying journey from pre- to post-sale processes.

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Topics: CRM, Customer Experience, Customer Relationship Management Solutions, Customer Service, Customer Support, Customers

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