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Your Agents Should Never Say ‘No’ to Three Customer Requests

Posted by Rob S. on Mar 24, 2015 3:22:59 PM

Let’s face it: Customer service agents aren’t genies; they don’t have the power to make every customer wish come true. There are some basic customer requests, however, that should never be denied, as doing so can reflect terribly on your company.

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Topics: Customer Experience, Customer Satisfaction, Customer Requests, Customers

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