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Are Your Customer Service Agents Outfitted for Success?

Posted by Rob S. on May 21, 2015 9:28:52 AM

Customer service agents have one of the hardest jobs in the entire organization. For starters, the job is extremely fast-paced. Agents must be able to think quickly and solve a variety of problems in a short amount of time, often while facing a barrage of requests from frustrated customers.

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Topics: Agent Training, Contact Center Agents, Customer Service Agents, Customers

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