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Five Service Practices You Could be Doing Better

Posted by Dow B. on Oct 22, 2015 1:38:32 PM

Contact Center Customer Service Practices

As you look to improve operational efficiency in your customer contact center, it's important to remember that even the best agents require the necessary tools to properly reach customers. Are you supplying those tools for them? Even if your business is at the top of its game, it's important to take a step back and make sure you have all of the pieces necessary for providing the best service possible.

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Topics: Advanced call center metrics, Customer Service Practices, Customers, Customers-How To

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