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Connect First Blog Posts

A 98% Customer Retention Rate

Posted by Fred S. on Aug 29, 2016 9:54:03 AM

Introducing 3 Members of Our Superhero Support Team

Our support team differentiates themselves with 24/7 unlimited 100% in-house support and an average 1-2 minute first response time.  Pretty incredible, right?

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Topics: Connect First, Customer Support, Company Culture, Connect First Superheroes

Driving Customer Support or Providing it

Posted by Linda D. on Jul 18, 2016 11:00:08 PM

Is it possible you're paying for someone else's problems?

There's a conspiracy theory making its way around, regarding anti-virus software companies simultaneously developing the viruses they're fixing. I think about this too often and how the same thing happens underneath my nose in different instances.

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Topics: Call Center Software, Customer Support, Customers

5 Tools for Amazing Customer Support

Posted by Dow B. on Jun 23, 2016 1:50:04 PM

Last decade was marked by businesses reorienting themselves as increasingly customer-centric. There's no longer one cable company, one main shopping mall or one vendor of any specific product. Newcomers and established corporations get a foot in the door by promotions, viral marketing, but most and foremost – customer care. If you don't want to be labeled as merely 'satisfactory', but as a company that goes above and beyond, here's how you do it.

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Topics: Customer Support, Infrastructure, Personalization, Customers

3 Core Customer Support Needs

Posted by Rob S. on Jun 22, 2016 8:28:45 AM

Customer Experience Needs To Be Your Priority

It is reported, that in less than 5 years customer experience will become the main differentiator for the customer. That means, that even best price in the market will not persuade customers to engage with your business if you provide poor customer service. And the cornerstone of CX has always been customer support.

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Topics: ACD, Customer Experience, Customer Support, Training, Customers

What Makes Our 97% Retention Rate?

Posted by Linda D. on Jun 7, 2016 9:05:25 AM

Some companies spend their money to bring customers in the door. We invest in keeping our customers satisfied with our level of service and competitive offerings.

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Topics: Contact Center Customer Service, Customer Support, Retention Rate, Customers

Want to Build a Stable Contact Center?

Posted by Dow B. on Nov 19, 2015 2:13:04 PM

Choose a Customer-centric Vendor

Imagine what would have happened to Bruce Wayne if his billionaire parents hadn’t hired Alfred Pennyworth to be their family butler. Bruce may never have grown into Batman—and saved Gotham from a criminal blight—without Alfred’s constant doting and guidance. In fact, Bruce may not have even reached adulthood without this partnership.

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Topics: Customer Service, Customer Support, Video

What Comprises a Strong Customer Service Department?

Posted by Rob S. on Aug 25, 2015 4:06:57 PM

Why is it that some organizations are notorious for having poor customer service while others consistently receive glowing reviews from consumers?

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Topics: Customer Experience, Customer Support, Customer Happiness, Customers

It’s Time to Raise the Bar for Customer Service

Posted by Linda D. on Jan 22, 2015 12:00:04 AM

With Advanced Call Center Metrics

Picture this: First, a man has an amazing customer experience with his bank. The bank greets him by name, knows all of his preferences and is exceptionally informed and helpful over the phone. Then, the customer calls your retail business’s contact center and has a poor interaction with a service agent. The agent does not have the data to greet the man by name or provide the tailored approach he experienced with his bank.

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Topics: Contact Center Customer Service, Customer Experience, Customer Support, Call Metrics, Customers

Your Customer Service Fire Extinguisher

Posted by Linda D. on Dec 22, 2014 12:14:22 AM

Cloud Technology: Your Customer Service Fire Extinguisher for Stopping Fires

We’ve all panicked about the following: Negative feedback about one of your company’s products goes viral, reaching tens of thousands of people in just a few hours though tweets, social postings and word of mouth.

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Topics: Customer Support, Infrastructure, Cloud-based Contact Center Solutions, Cloud-based Tools, Customers, Customers Feedback

Your Business is Growing. Make Sure It's in the Cloud

Posted by Linda D. on Dec 2, 2014 12:00:34 AM

Right now, your business is small. But it’s growing. In fact, it has the potential to grow rapidly overnight. Does your company have the resources needed to allow for sudden and unexpected growth?

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Topics: cloud contact center, Customer Support, Infrastructure, Technology, Cloud-Based Contact Center Advantages, Cloud Contact Center For Business Growth

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