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Connect First Blog Posts

Choosing New Call Center Software That Works for You

Posted by Rob S. on Nov 15, 2016 10:00:34 PM

If you’re going to buy a new car, you might be prone to buying the shiniest car with the best features — leather seats, rear-end cameras, TVs on the back of the seats, etc.

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Topics: disaster recovery, SaaS, System Reliability, Technology

5 Business Goals

Posted by Dow B. on May 24, 2016 8:33:15 AM

5 Business Goals to Champion with Unlimited Data Storage

Call Center Software with Unlimited Data Storage

In April, we at Connect First started offering all our customers unlimited data storage. To highlight all the goodness of such a perk, let’s go through 5 benefits unlimited data storage brings to your business goals.

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Topics: Big Data, disaster recovery, Technology, Unlimited Data Storage

Three Things to Look for in a Cloud Contact Center SLA

Posted by Rob S. on Aug 6, 2015 8:05:43 AM

Partnering with a provider of cloud-based contact center infrastructure can feel a bit like buying or leasing a new car: Everything tends to go swimmingly until it’s time to sign a service-level agreement (SLA). Then, the sales associate unleashes a document longer than any textbook you had to read in college, full of important information cleverly hidden in the tiniest text possible.

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Topics: Cloud Contact Center ROI, disaster recovery, SLA, Technology, Contracts, KPI

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