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Study Shows Demand for Cloud Vendors Is on the Rise

Posted by Rob S. on Jul 31, 2014 1:50:57 AM

According to DMG Consulting Study “2013-2014 Cloud-Based Contact Center Infrastructure Market Report,” as of last year, 62 percent of organizations were already using cloud-based contact center solutions. And this number will continue to grow—by 27 percent in 2014, and by another 25 percent in 2015. Why are so many companies investing in the cloud for their call center technology?

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Topics: Cloud-Based Contact Center, Cloud Contact Center ROI, DMG Consulting Study, Technology, Connect First Technologies

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