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CONNECT FIRST BLOG

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Connect First Blog Posts

Don’t Let the Robot Revolution Consume Your Contact Center

Posted by Rob S. on Jul 28, 2015 8:28:20 AM

Right now you’re under pressure to reduce call wait times in your contact center to decrease hang-up rates. And as a result of this pressure, all options for expediting customer interactions are on the table.

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Topics: IVR, IVR Studio, Technology, Connect First Technologies, Drag and Drop

Your IVR System Could Be Scaring Away Customers

Posted by Geoff M. on Jul 23, 2015 8:32:58 AM

Picture this: In the front of your building sits a horrible robot who, immediately upon greeting a customer proceeds to interrogate him or her with confusing questions. Behind this robot is a massive, confusing maze full of bottomless pits and dead ends which the robot must guide the customer to en route to your office.

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Topics: Connect First IVR Studio, Technology, Connect First Technologies, Drag and Drop, Vendors

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