Right now you’re under pressure to reduce call wait times in your contact center to decrease hang-up rates. And as a result of this pressure, all options for expediting customer interactions are on the table.
Connect First Blog Posts
Picture this: In the front of your building sits a horrible robot who, immediately upon greeting a customer proceeds to interrogate him or her with confusing questions. Behind this robot is a massive, confusing maze full of bottomless pits and dead ends which the robot must guide the customer to en route to your office.