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CONNECT FIRST BLOG

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5 Tips for Remote Workers

Posted by Cosima S. on Apr 28, 2017 9:00:00 AM

5 Tips for Remote Workers: Staying Engaged and Motivated

With the advent of the internet, more and more workers have gone the route of the digital nomad. Whether you’re working from your kitchen or logging on while traveling overseas, there’s no denying that working remotely can be an incredibly convenient setup. You can nix the morning and evening commute, which means you can wake up later, have a leisurely breakfast, and then start working in your pajamas, if that’s your cup of tea. Or maybe you take your laptop with you down to the local coffeeshop, or to a picnic bench at a nearby park. If you have little ones, you can easily keep an eye on them while still getting your work done.

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Topics: Employee Engagement, Work at Home

Engage Remote Teams, Increase Productivity

Posted by Linda D. on Apr 7, 2017 9:00:00 AM

Ten Key Ways to Promote Productivity

You’ve finally built a remote team of highly skilled professionals from around the world, and you feel you’re off to a great start. As you begin to manage them, however, some questions begin to arise that you may not have considered. How can I best engage the team? How can I make sure the team continues to grow? What can I do to increase their productivity?

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Topics: Agent Engagement, Employee Engagement

Surprise Your Contact Center with Pizza Today

Posted by Rob S. on Aug 26, 2014 12:40:21 AM

Call Center Customer Experience - Pizza Day

Walt Disney once said you can create the most wonderful place in the world, but it requires people to make it a reality. And this applies directly to your call center customer experience. It doesn’t matter if your products and services are unrivaled. If your contact center customer support team is stressed and miserable struggling to manage heavy volumes of calls with antiquated equipment, and if your management strategies are stuck in the past, customers will pick up on it. And it will send them a red flag as they assess whether they want to do business with your company.

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Topics: Agent Training, Contact Center Customer Experience, Customer Experience, Customer Support, Employee Engagement, Customers

The Critical Need for Engaged Agents

Posted by Greg L. on Feb 24, 2014 1:50:27 PM

Part 2

Employee engagement is emerging as a top priority for contact center leaders. A company's contact center agents have by far the most interaction with the company's customers, thus contact center agents have a huge impact on the customer experience and, hence, on organizational revenue.

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Topics: Agent Training, Call Center Agents, Customer Experience, Customer Satisfaction, Employee Engagement, Guest Blog

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