Companies often associate the newest and latest technology with the highest rate of success. This isn’t necessarily wrong; in fact, it’s often correct when it comes to devices like cell phones or computers. However, the latest and greatest isn't necessarily the best option when it comes to contact center software.
Connect First Blog Posts
When implemented properly, call center software can drastically increase efficiency, customer satisfaction, and your company’s bottom line.
Be smart about your call center software contracts. You don’t really have to be a legal expert to do your contract negotiations in a due diligent manner. Here are incredibly valuable tricks that will come in handy to get you started.
The highest uptime possible is the core differentiator in the market
You see companies advertise their 99.993% uptime. Our uptime is 99.9994%. So, what does that mean? If you do some online digging you might find out the variations are minutes apart, but what's a few minutes?
Unlimited Data Storage for Your Call Center
Call centers can use their data for protection, efficiency and growth opportunities. Connect First is probably the only call center software to offer unlimited data storage to help you take advantage of all the numbers. But, what do you do with them all? In this blog, we will take a closer look at how to actually use your call center software data.