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CONNECT FIRST BLOG

Home to industry-leading contact center insights, must-have lifestyle and management tips, Connect First product announcements, industry news, and frequent postings from the unique perspectives of our amazing team members. Subscribe today to keep up!

Connect First Blog Posts

Incorporating New Technology Into Your Business

Posted by Linda D. on Nov 22, 2016 10:00:20 PM
 

Companies often associate the newest and latest technology with the highest rate of success. This isn’t necessarily wrong; in fact, it’s often correct when it comes to devices like cell phones or computers. However, the latest and greatest isn't necessarily the best option when it comes to contact center software.

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Topics: Customer Experience, Omni-channel, ROI, Customers, featured

Focus On Your Workflow

Posted by Fred S. on Nov 9, 2016 10:00:12 PM
 

When implemented properly, call center software can drastically increase efficiency, customer satisfaction, and your company’s bottom line.

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Topics: Call Center Software, ROI, Technology, Connect First Technologies, featured

Negotiate Bulletproof Call Center Software Contracts

Posted by Fred S. on Jul 20, 2016 11:00:16 PM

Be smart about your call center software contracts. You don’t really have to be a legal expert to do your contract negotiations in a due diligent manner. Here are incredibly valuable tricks that will come in handy to get you started.

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Topics: Connect First, Uptime, call center software contract, Contracts, featured

The Highest Contact Center Uptime Matters

Posted by Linda D. on May 26, 2016 4:10:30 PM

The highest uptime possible is the core differentiator in the market

You see companies advertise their 99.993% uptime. Our uptime is 99.9994%. So, what does that mean? If you do some online digging you might find out the variations are minutes apart, but what's a few minutes?

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Topics: Uptime, featured

How to Manage Big Data in Your Call Center

Posted by Rob S. on May 17, 2016 4:27:37 PM

Unlimited Data Storage for Your Call Center

Call centers can use their data for protection, efficiency and growth opportunities.  Connect First is probably the only call center software to offer unlimited data storage to help you take advantage of all the numbers.  But, what do you do with them all?  In this blog, we will take a closer look at how to actually use your call center software data.

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Topics: Big Data, Cloud Contact Center Solutions, Reporting, featured

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