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Want Happy Customers?

Posted by Rob S. on May 5, 2014 4:52:56 AM

Start With Happy Contact Center Agents!

Are you considering installing a turnstile in your contact center to keep track of all the stressed out, overworked agents who are fleeing your company? Agent turnover is expected to a certain degree due to the impermanent nature of the position, but if these customer service specialists aren’t happy, it could mean your customers aren’t either.

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Topics: Automatic Call Distribution Software, Customer Experience, Happy Contact Center Agents, Connect First Technologies, Customers

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