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Contact Center KPIs Guarantee

Posted by Fred S. on Feb 24, 2015 6:37:55 AM

Contact Center KPIs Will Guarantee a K.O. Customer Service Punch

On this blog site, we’ve been focusing a lot lately on the topic of key performance indicators (KPIs) in the contact center industry. In your search to find the ideal contact center platform, you’re going to hear a lot of jargon about investment options for measuring these contact center KPIs. You’ll need to determine which claims carry the most stock before you make a purchase decision.

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Topics: Contact Center KPIs, Customer Experience, Interactive Voice Response, Customers

Experience Connect First's Drag-and-Drop IVR

Posted by Geoff M. on Sep 30, 2014 1:00:35 AM

When is the last time you updated your company’s interactive voice response (IVR) system? If you can’t remember, it’s probably because the task has been long-delayed due to the fact that it is arduous and confusing. The process typically involves coordinating among multiple vendors, and requires a thorough understanding of the underlying IVR technology. It also takes a great deal of time—which comes at a premium these days.

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Topics: Contact Center, Interactive Voice Response, Technology, Connect First Technologies, IVR system

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