Contact Center KPIs Will Guarantee a K.O. Customer Service Punch
On this blog site, we’ve been focusing a lot lately on the topic of key performance indicators (KPIs) in the contact center industry. In your search to find the ideal contact center platform, you’re going to hear a lot of jargon about investment options for measuring these contact center KPIs. You’ll need to determine which claims carry the most stock before you make a purchase decision.