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CONNECT FIRST BLOG

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Connect First Blog Posts

Meet the New Connect First IVR Studio

Posted by Linda D. on Sep 10, 2014 1:47:45 AM

First impressions are really important in customer service. So you want to be certain that when a customer dials into your contact center, the interactive voice response (IVR) software that you use to greet them is fast, efficient and easy to navigate. The quality of your IVR system will go a long way in determining how the customer perceives your company.

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Topics: Connect First IVR Studio, Contact Center, Interactive Voice Response Software, Technology, Connect First Technologies

Update Your IVR to Create a Better Phone Experience

Posted by Rob S. on Jul 1, 2014 1:00:01 AM

Don’t Tread on Your Customers’ Time

This July 4th, stop and ask yourself the following: Does your company’s slow and inefficient interactive voice response (IVR) system make your customers feel oppressed—like our early American ancestors felt under British rule? Are your customers ready to throw your products into Boston Harbor to get better service? Are you ready to downshift your customers phone experience?

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Topics: Customer Experience, Interactive Voice Response Software, Technology, Connect First Technologies, Customer support Phone Experience

Use Analytics to Shake Up Your IVR System

Posted by Linda D. on Jun 26, 2014 2:33:53 AM

Think about a restaurant where the owners rarely update the menu or even listen to customer requests or complaints. Here, the business may continue but nothing improves or draws a crowd. The restaurant becomes mediocre in all aspects of service.

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Topics: Contact Center, Customer Experience, Interactive Voice Response Software, Technology, Connect First Technologies

Drag and Drop Makes Contact Center IVR Setup Easier than Ever

Posted by Geoff M. on May 2, 2014 5:38:04 AM

Contact center managers have long used interactive voice response software (IVR) to greet customers when they dial into the enterprise. This automated solution prioritizes customer calls, reduces wait times and allows customers to make choices without having to speak to an agent.

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Topics: Contact Center IVR Setup, Customer Experience, Interactive Voice Response Software, Connect First Technologies, Customers

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