An interactive voice response (IVR) software system should act like a sponge for “absorbing” customers over the phone. Just like a sponge is designed to absorb water, an interactive voice response system needs to soak in customers when they dial into the contact center—accurately interpreting the reason for their call and sending them to the right extension or destination.
Connect First Blog Posts
Just recently, we here at Connect First were able to take part in an exciting Habitat for Humanity project in northern Boulder, Colorado. Almost half of our company took the day off from work, made our way into the Flatirons and helped build three homes for the Front Range community.