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CONNECT FIRST BLOG

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Optimize Management in Your Call Center

Posted by Rob S. on May 5, 2017 9:00:00 AM

Forbes magazine states that over 70 percent of companies have made customer experience improvement their number one priority. Why the new trend? Well, American companies collectively lose over $62 billion every year because of poor customer service. That’s a staggering statistic. Let’s explore some ways you can recoup some of that income for your call center, and ensure your losses due to poor customer service continue to shrink into nonexistence. In a contact center, the management team is the driving force that keeps customers happy, employees engaged, and revenue streams consistent. Take a look at these seven ways you can optimize management in your call center.

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Topics: Call Center, Issue Resolution

Don't Play Around With Issue Resolution In Your Contact Center

Posted by Dow B. on Feb 25, 2016 1:05:06 PM

Let's be perfectly honest:
To you, as an executive, the daily affairs of your contact center mean very little.

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Topics: Cloud-Based Contact Center Technology, Customer Experience, Issue Resolution, Technology, Customers

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