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Speed Up Problem Resolution With IVR Software

Posted by Linda D. on Oct 27, 2015 1:26:11 PM

How much time does it take from initial dial-in to your contact center before a customer’s problem is resolved? If you cringe at the thought of answering this question, it’s time to reconsider your company’s customer service strategy. A study from Forrester shows that 71 percent of customers feel that valuing their time is the most critical thing a company can do to provide great customer service.

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Topics: Analytics, Connect First IVR Studio, Technology, Connect First Technologies, IVR Software

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