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CONNECT FIRST BLOG

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Don’t Let the Robot Revolution Consume Your Contact Center

Posted by Rob S. on Jul 28, 2015 8:28:20 AM

Right now you’re under pressure to reduce call wait times in your contact center to decrease hang-up rates. And as a result of this pressure, all options for expediting customer interactions are on the table.

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Topics: IVR, IVR Studio, Technology, Connect First Technologies, Drag and Drop

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