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A Rough Guide for Call Center Workers Who Can Work Remotely - 2

Posted by Guillermo A. on Dec 21, 2017 6:00:00 AM

Part 2

A primer for call center agents who can work remotely, call center supervisors with remote agents, and others in the call center industry.

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Topics: Call Center Agents, Company Culture, IVR system

Experience Connect First's Drag-and-Drop IVR

Posted by Geoff M. on Sep 30, 2014 1:00:35 AM

When is the last time you updated your company’s interactive voice response (IVR) system? If you can’t remember, it’s probably because the task has been long-delayed due to the fact that it is arduous and confusing. The process typically involves coordinating among multiple vendors, and requires a thorough understanding of the underlying IVR technology. It also takes a great deal of time—which comes at a premium these days.

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Topics: cloud contact center, Interactive Voice Response, Technology, Connect First Technologies, IVR system

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