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Contact Center KPIs, For Supervisors

Posted by Geoff M. on Apr 16, 2015 2:29:24 PM

Part 2:

Life would be pretty difficult for Manager Walt Weiss and the Colorado Rockies if Weiss didn’t have access to a variety of data like pitch counts, scouting reports and historical matchups for each batter.

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Topics: Contact Center KPIs, Reporting, Key Performance Indicators

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