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Three Things to Look for in a Cloud Contact Center SLA

Posted by Rob S. on Aug 6, 2015 8:05:43 AM

Partnering with a provider of cloud-based contact center infrastructure can feel a bit like buying or leasing a new car: Everything tends to go swimmingly until it’s time to sign a service-level agreement (SLA). Then, the sales associate unleashes a document longer than any textbook you had to read in college, full of important information cleverly hidden in the tiniest text possible.

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Topics: Cloud Contact Center ROI, disaster recovery, SLA, Technology, Contracts, KPI

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