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Are You Struggling with Your Contact Center TCPA Compliance?

Posted by Rob S. on Sep 8, 2014 1:47:15 AM

Recently, a major financial institution, Capital One, made headlines when it was caught placing debt collection calls to about 21 million cell phones without first obtaining necessary consent. Now, the company has agreed to a settlement of $75.5 million for violating the Telephone Consumer Protection Act (TCPA) of 1991. This more than doubles the previous TCPA settlement record of $32 million from Bank of America last year.

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Topics: Contact Center Compliance, Level 1 PCI Compliance, TCPA Compliance, Technology, Trends & Insights

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