<div style="display:none;"> <img src="//pixel.quantserve.com/pixel/p-aR5phPzvj5AGM.gif" border="0" height="1" width="1" alt="Quantcast">


Home to industry-leading contact center insights, must-have lifestyle and management tips, Connect First product announcements, industry news, and frequent postings from the unique perspectives of our amazing team members. Subscribe today to keep up!

Connect First Blog Posts

Create an Effective Employee Management Plan

Posted by Rob S. on May 9, 2017 9:00:00 AM

Running a call centre requires a great deal of thought, planning, care, and management. A big part of successful management is having a detailed plan of attack. Within your overarching master plan, you'll find you need to create smaller, more targeted plans for different aspects of management. When assembling your plans-within-plans, don't forget to include an employee management plan. Call center managers would do well to come up with a comprehensive and effective employee management plan to ensure that every employee is properly utilized, trained, and making a positive contribution to the company.

Read More

Topics: Contact Center Management, Management Plan

5 Ways To Help Employees With Work-Life Balance

Posted by Yesica M. on Apr 19, 2017 9:00:00 AM

Finding the right work-life balance isn't easy, and a recent study of 9,700 workers from Ernst and Young states that "33% of full-time employees globally say it has gotten more difficult to manage work/family in the past five years." 48% of those surveyed in that same study said, "My responsibilities at work have increased."

Read More

Topics: Management Plan

Subscribe to Email Updates

Recent Posts

Posts by Topic

see all