Running a call centre requires a great deal of thought, planning, care, and management. A big part of successful management is having a detailed plan of attack. Within your overarching master plan, you'll find you need to create smaller, more targeted plans for different aspects of management. When assembling your plans-within-plans, don't forget to include an employee management plan. Call center managers would do well to come up with a comprehensive and effective employee management plan to ensure that every employee is properly utilized, trained, and making a positive contribution to the company.
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Finding the right work-life balance isn't easy, and a recent study of 9,700 workers from Ernst and Young states that "33% of full-time employees globally say it has gotten more difficult to manage work/family in the past five years." 48% of those surveyed in that same study said, "My responsibilities at work have increased."
Topics: Management Plan