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CONNECT FIRST BLOG

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Create an Effective Employee Management Plan

Posted by Rob S. on May 9, 2017 9:00:00 AM

Running a call centre requires a great deal of thought, planning, care, and management. A big part of successful management is having a detailed plan of attack. Within your overarching master plan, you'll find you need to create smaller, more targeted plans for different aspects of management. When assembling your plans-within-plans, don't forget to include an employee management plan. Call center managers would do well to come up with a comprehensive and effective employee management plan to ensure that every employee is properly utilized, trained, and making a positive contribution to the company.

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Topics: Contact Center Management, Management Plan

5 Ways To Help Employees With Work-Life Balance

Posted by Yesica M. on Apr 19, 2017 9:00:00 AM

Finding the right work-life balance isn't easy, and a recent study of 9,700 workers from Ernst and Young states that "33% of full-time employees globally say it has gotten more difficult to manage work/family in the past five years." 48% of those surveyed in that same study said, "My responsibilities at work have increased."

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Topics: Management Plan

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