<div style="display:none;"> <img src="//pixel.quantserve.com/pixel/p-aR5phPzvj5AGM.gif" border="0" height="1" width="1" alt="Quantcast">

CONNECT FIRST BLOG

Home to industry-leading contact center insights, must-have lifestyle and management tips, Connect First product announcements, industry news, and frequent postings from the unique perspectives of our amazing team members. Subscribe today to keep up!

Connect First Blog Posts

Truth of Multi-Channel Adoption

Posted by Linda D. on Jun 16, 2016 2:33:53 PM

Board the hype train

Have you noticed how a personal 3D printer looked imminent and felt like it was a must-have thing right around the corner? Trendy technologies are placed on the peak of inflated expectations in a recent report by tech analysts Gartner. With real productivity of these tech innovations arriving in 5 to 10 year period – one must question if early adoption will be met by a healthy return on investment.

Read More

Topics: Cloud Contact Center ROI, Multi-channel, ROI, Technology

Multi-Channel Adoption

Posted by Dow B. on Jun 15, 2016 8:35:06 AM

Are You Getting What You Paid For?

With many tech innovations, the benefits are not always immediate. Big data successfully moved from a super trendy idea to an effective product, but it did not happen overnight. With the cost of typical Hadoop clusters (the hardware to collect big data) in the millions of dollars, it is reasonable to seriously scrutinize and assess such an early adoption investment.

Read More

Topics: Cloud Contact Center ROI, Multi-channel, ROI, Technology, Uptime

Subscribe to Email Updates

Recent Posts

Posts by Topic

see all