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Connect First Blog Posts

Incorporating New Technology Into Your Business

Posted by Linda D. on Nov 22, 2016 10:00:20 PM

Companies often associate the newest and latest technology with the highest rate of success. This isn’t necessarily wrong; in fact, it’s often correct when it comes to devices like cell phones or computers. However, the latest and greatest isn't necessarily the best option when it comes to contact center software.

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Topics: Customer Experience, Omni-channel, ROI, Customers, featured

Omni-Channel Servicing is a Requirement

Posted by Donna F. on Jun 11, 2015 8:22:45 AM

There is a growing effort to build effective omni-channel contact centers to deliver consistently outstanding customer journeys for today’s consumers, who are demanding service in their channel of choice. The systems and tools available to enterprises have improved dramatically in the last few years, greatly improving an organization’s ability to deliver outstanding service in a cost-effective manner. At the same time, these new capabilities are allowing organizations to capture and respect consumers’ personal and channel preferences.

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Topics: Guest Blog, Omni-channel, Customer Journey, SMS

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