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What’s All the Fuss About Omnichannel Customer Engagement?

Posted by Fred S. on Jan 20, 2015 12:00:00 AM

To understand the real meaning of omnichannel customer engagement, focus on the meaning of “omni,” which means to be in all places. Therein lies the true power of what has become the hottest buzzword in customer service, and one of the most important strategies that your contact center needs to embrace this year.

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Topics: Cloud-Based Contact Center, Customer Experience, Customer Relationship Management, Customers, Omnichannel Customer Engagement

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