After years of call center jobs being outsourced abroad, companies are now bringing them back to the U.S., USA Today reports. Currently 5 million Americans are employed by call center providers. Industry experts believe that advances in technology, increasing oversees labor costs and the fact that customers were demanding better service have contributed to the trend.
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We recently wrote an article about how more companies are outsourcing business functions. Additionally, a Forbes study found that companies outsource more services as they become more competitive. Now, we want to share our knowledge about the increasingly popular onshore model.