Is your low ASA rating and poor KPI causing you to rethink your B2C outreach strategy and invest in a CEM, CLI or ANI solution? Furthermore, is your head hurting from reading the prior sentence—nevermind the amount of acronyms that you constantly have to sort through in the contact center industry?
Connect First Blog Posts
Is Customer Service a Painful Experience in Your Contact Center?
Earlier this year, Forrester named the delivery of pain-free customer service as one of the top trends to be expected amongst enterprises in 2014. As such, an increasing number of organizations are now taking active measures to transform their contact centers so that best-of-class customer service becomes the staple. So how do you go about creating a pain-free customer experience in your contact center?