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CONNECT FIRST BLOG

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Hit the Reset Button in Your Contact Center

Posted by Richard M. on Aug 11, 2015 7:59:49 AM

Your customer service department has fallen on hard times. If your contact center were a team in the National League Western Division, it would be in fifth place. Even our beloved last-place Colorado Rockies would have to make room for it!

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Topics: Contact Center Customer Service, Customer Experience, HIPAA, Customers, PCI DSS

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