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CONNECT FIRST BLOG

Home to industry-leading contact center insights, must-have lifestyle and management tips, Connect First product announcements, industry news, and frequent postings from the unique perspectives of our amazing team members. Subscribe today to keep up!

Connect First Blog Posts

Lose Your Legacy Network, Find Real-Time Reporting

Posted by Dow B. on Apr 18, 2016 2:18:24 PM

You clicked on this link expecting to read a regular blog post. But this is actually a specially targeted intervention aimed at shaking your addiction to your legacy network.

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Topics: Call Center Reporting, cloud contact center, Technology, PCI DSS Compliance

Alarming Number of Businesses are Not PCI Compliant

Posted by Linda D. on Apr 23, 2015 1:59:56 PM

There is perhaps no greater priority in customer service today than adequately protecting cardholder information as it flows in and out of the contact center.

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Topics: Data Breach, PCI DSS Compliance, PCI DSS HIPAA, Security/Compliance

Three Contact Center Resolutions for 2015

Posted by Linda D. on Jan 2, 2015 12:00:08 AM

Listen up: Your contact center called and it caught New Year’s resolution fever. For the past few weeks, it’s been hearing all of your employees talk about ways that they can improve themselves in 2015. Now, it wants to get in on the action.

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Topics: Infrastructure, Cloud-based customer service platform, PCI DSS Compliance, PCI DSS HIPAA, Security/Compliance

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