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CONNECT FIRST BLOG

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One Thing Your Customer Service Department Should Never Do

Posted by Dow B. on Jan 19, 2016 7:51:49 AM

We’ll be honest: Customer service is not always easy. Sometimes, agents need to roll up their sleeves and play “bad cop” in order to get customers to make payments, or take certain courses of action.

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Topics: Call Center Customer Service, Customer Experience, Privacy, Customers

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